Publications

Publication date: 2009

Conventional wisdom about young people's use of digital technology often equates generational identity with technology identity: today's teens seem constantly plugged in to video games, social networks sites, and text messaging. Yet there is little actual research that investigates the intricate dynamics of youth's social and recreational use of digital media. Hanging Out, Messing Around,...

Publication date: 2009

There has been much recent interest in the development of tools to foster remote collaboration and shared creative work. An open question is: what are the guidelines for this process? What are the key socio-technical preconditions required for a geographically distributed group to collaborate effectively on creative work, and are they different from the conditions of a decade or two ago? In an...

Publication date: 2009
This book focuses on the human users of search engines and the tool they use to interact with them: the search user interface. The truly worldwide reach of the Web has brought with it a new realization among computer scientists and laypeople of the enormous importance of usability and user interface design. In the last ten years, much has become understood about what works in search interfaces...
Publication date: 2009

This nationally representative telephone (wire-line and cell phone) survey explores Americans' opinions about behavioral targeting by marketers, a controversial issue currently before government policymakers. Behavioral targeting involves two types of activities: following users' actions and then tailoring advertisements for the users based on those actions. While privacy advocates have...

Publication date: 2009

Service management and design has largely focused on the interactions between employees and customers. This perspective holds that the quality of the “service experience” is primarily determined during this final “service encounter” that takes place in the “front stage.” This emphasis discounts the contribution of the activities in the “back stage” of the service value chain where materials or...

Publication date: 2009

There is one thing that moves online consumers to click “add to cart,” that allows sellers to accept certain forms of online payment, and that makes online product reviews meaningful: trust. Without trust, online interactions can’t advance. But how is trust among strangers established on the Internet? What role does reputation play in the formation of online trust? In eTrust, editors...

Publication date: 2009
Publication date: 2009
The concept of location has become very popular in many applications on the Web, in particular for those which aim at connecting the real world with resources on the Web. However, the Web as it is today has no overall location concept, which means that applications have to introduce their own location concepts and have done so in incompatible ways. On the other hand, there are a number of...
Publication date: 2009
This paper presents the first examination of the growing phenomenon of multi-author, or group blogs. Using a large collection of blog posts gathered over an eight month period, we conducted some quantitative assessments. Multi-author blogs were found to differ significantly from single-and-two author blogs on several quality metrics, including having longer posts on average and being ranked...
Publication date: 2009
This paper contributes to the study of self-presentation in online dating systems by performing a factor analysis on the text portions of online profiles. Findings include a similarity in the overall factor structures between male and female profiles, including use of tentative words by men. Contrasts between sexes were also found in a cluster analysis of the profiles using their factor scores....
Publication date: 2009
Why the Google Book Search settlement agreement under consideration could result in an extensive restructuring of the book industry.
Publication date: 2009

Skilled immigrants have achieved great success in founding U.S. engineering and technology startups, which have in turn contributed greatly to the country's economic growth over time. In this work we explore the educational attainment and career trajectories of these immigrant entrepreneurs. Our research confirms that advanced education in STEM fields (science, technology, engineering and...

Publication date: 2009

The last decades have seen tremendous growth and transformation in the Internet's commercial landscape. Underneath this success, however, the underlying network architecture has shown a marked resistance to change; it is now described as stagnant and ossified. Numerous design proposals have been developed by researchers, implemented in code, and written right into the routers and end-systems...

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