Publications

Publication date: 2009
Many Web-based data sources and services are available as feeds, a model that provides consumers with a loosely coupled way of interacting with providers. The current feed model is limited in its capabilities, however. Though it is simple to implement and scales well, it cannot be transferred to a wider range of application scenarios. This paper conceptualizes feeds as a way to serialize query...
Publication date: 2009
In this paper we present a study comparing speech and dialed input voice user interfaces for farmers in Gujarat, India. We ran a controlled, between-subjects experiment with 45 participants. We found that the task completion rates were significantly higher with dialed input, particularly for subjects under age 30 and those with less than an eighth grade education. Additionally, participants using...
Publication date: 2009
Can you resell software even if the package says you can't? What are the implications for copyright law of the Quanta decision discussed in the November 2008 column?
Publication date: 2009
Service management and design has thus far primarily focused on the interactions between employees and customers. This perspective holds that the quality of the "service experience" is determined by the customer during this final "service encounter" that takes place in the "front stage." This emphasis discounts the contribution of the activities in the "back stage" of the service value chain...
Publication date: 2009
Publication date: 2008

In this paper we present a case study of kids’ appropriation of GarageBand digital music software to create an informal, ad hoc collaborative process. We argue that elements of the socio-spatial context of use combined with the software and the audio mode created a ‘safe’ space for collaboration and a powerful mode for informal creative exchange and feedback. We conclude with suggestions for...

Publication date: 2008

Professor Charles Sabel from Columbia Law School and Professor AnnaLee Saxenian from UC Berkeley argue in their book A Fugitive Success that Finland is quickly becoming a victim of its own success. In recent decades Finnish firms in the forest products and telecommunications industries have become world leaders. But the kind of discipline that made this success possible, and the...

Publication date: 2008
Should patents confer power to restrict reuses and redistributions of products embodying the whole or essential parts of inventions?

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