Publications
Publication date: 2009
In Collaboration, author Morten Hansen takes aim at what many leaders inherently know: in today's competitive environment, company-wide collaboration is an imperative for successful strategy execution, yet the sought-after synergies are rarely, if ever, realized. In fact, most cross-unit collaborative efforts end up wasting time, money, and resources. How can managers avoid the costly...
Publication date: 2009
Publication date: 2009
“There has never been,” Nunberg writes, “an age as wary as ours of the tricks words can play, obscuring distinctions and smoothing over the corrugations of the actual world.... Yet as advertisers and marketers know, our mistrust of words doesn't inoculate us against them.” These are the years of talking dangerously, and Nunberg is a sure guide to the pitfalls. With illuminating intelligence...
Publication date: 2009
This article reports empirical findings from four inter-related studies, with an emphasis on collocated sharing. Collocated sharing remains important, using both traditional and emerging image-related technologies. Co-present viewing is a dynamic, improvisational construction of a contingent, situated interaction between story-teller and audience. The concept of performance, as articulated...
Publication date: 2009
Through the work of constructing a field site, researchers define the objects and subjects
of their research. This article explores a variety of strategies devised by researchers
to map social research onto spatial terrain. Virtual networked field sites are among
the recent approaches that are challenging conventional thinking about field-based
research. The benefits and consequences of one...
Publication date: 2009
We introduce Tangible Message Bubbles, a new composition and communication tool that invites youngsters to express and record their everyday expressions, play with these original recordings, and share these personal creations with their friends and family. We present a design rationale that focuses on supporting both co-located and remote collaboration, and on balancing play with tool design....
Publication date: 2009
We introduce a mixed physical and digital programming environment for children to control robotic characters. We present our design rationale, our initial prototype, report the results from our initial evaluation, and discuss ongoing work.
Publication date: 2009
Many Web-based data sources and services are available as feeds, a model that provides consumers with a loosely coupled way of interacting with providers. The current feed model is limited in its capabilities, however. Though it is simple to implement and scales well, it cannot be transferred to a wider range of application scenarios. This paper conceptualizes feeds as a way to serialize query...
Publication date: 2009
In this paper we present a study comparing speech and dialed input voice user interfaces for farmers in Gujarat, India. We ran a controlled, between-subjects experiment with 45 participants. We found that the task completion rates were significantly higher with dialed input, particularly for subjects under age 30 and those with less than an eighth grade education. Additionally, participants using...
Publication date: 2009
Can you resell software even if the package says you can't? What are the implications for copyright law of the Quanta decision discussed in the November 2008 column?
Publication date: 2009
Publication date: 2009
Publication date: 2009
Service management and design has thus far primarily focused on the interactions between employees and customers. This perspective holds that the quality of the "service experience" is determined by the customer during this final "service encounter" that takes place in the "front stage." This emphasis discounts the contribution of the activities in the "back stage" of the service value chain...