Accessibility, Equity, and Resources for Crisis Response
accesSOS is a nonprofit organization that provides emergency response services to those who cannot call 911. Because Text-to-911 services are not available everywhere, accesSOS aims to bridge the gap by providing a website designed for smartphones that translates text to speech, until all 911 call centers acquire Text-to-911 technology.
Currently, accesSOS is designed for three types of emergency services: medical, police, and fire. Our project aims to add a fourth option: crisis intervention.
We conducted research to learn about the perspectives of emergency services professionals and marginalized communities in order to shape the progressive web app to include the most relevant information for de-escalating and asking help from the most relevant response services available.