I've been working in technology and research since the late 1990's, and have had the great fortune to be able to explore different aspects of technology research and design in industry, academic, and consulting settings. I started my post-graduate career as a Human Factors Engineer at Lockheed Martin Aeronautical Systems in Marietta, GA. Most of the activities there included researching and designing cockpit and mission system displays and controls. After Lockheed Martin, I joined a User Experience team with Intel (first in American Fork, and later in Riverton, UT), doing research and design for hardware and software associated with network systems, security, communications, and web applications. After Intel, I moved west to take a position as a User Experience Architect at PeopleSoft in Pleasanton, CA, primarily working on web-based supply chain, service and financial systems.
After these experiences, I switched to consulting for awhile, working for Booz Allen Hamilton in McLean, VA. Most of the work there related to research, design, and analytics for federal clients, including air traffic control, intelligence and security systems, and railway transportation. I then had the opportunity to direct a non-profit consulting and professional development group through Landmark College, a small college exclusively serving students with learning disabilities and attention issues in Putney, VT. Much of the work at Landmark College involved directing research grants under agencies like the Department of Education and National Science Foundation, plus consulting and professional development engagements with universities, schools, and organizations around the world.
I ultimately left the world of consulting, academia, and professional development, and returned to the technology industry, first doing research and analytics work at Dell's online customer experience group, then serving as Director of Analytics & Einstein UX Research at Salesforce, and now as Head of Research for Measurement at Google.
I study how people use, make decisions with, learn, and accomplish their work using analytics and technology. Domains of research interest include technologies for consumer and business use, systems to promote education and professional development, and tools to support decision-making in specialized domains (e.g. aviation, security, defense, intelligence analysis).
Past work engagements include client-focused consulting, professional development, and system assessments to promote decision-making, performance, and learning. Management experiences include developing business and research strategy, leading diverse consulting teams with budgetary responsibility over multiple departments, and managing a nonprofit consulting group with a grant- and client-funded portfolio.
Ph.D. Engineering Psychology, University of Illinois at Urbana-Champaign
A.M. Cognitive Psychology, University of Illinois at Urbana-Champaign
B.S. Psychology, University of Massachusetts, Amherst