An Interface without A User: An Exploratory Design Study of Online Privacy Policies and Digital Legalese
James Pierce, Sarah Fox, Nick Merrill, Richmond Wong, and Carl DiSalvo. 2018. An Interface without A User: An Exploratory Design Study of Online Privacy Policies and Digital Legalese. In Proceedings of the 2018 Designing Interactive Systems Conference (DIS '18). ACM, New York, NY, USA, 1345-1358. DOI: https://doi.org/10.1145/3196709.3196818
Privacy policies are critical to understanding one's rights on online platforms, yet few users read them. In this pictorial, we approach this as a systemic issue that is part a failure of interaction design. We provided a variety of people with printed packets of privacy policies, aiming to tease out this form's capabilities and limitations as a design interface, to understand people's perception and uses, and to critically imagine pragmatic revisions and creative alternatives to existing privacy policies.