Info 290

Service Implementation

3 units

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This course is not currently offered.

Course Description

The interdisciplinary nature of Services Science intensifies the process of transferring service design from theory to practice. To survive in the corporate world, a service design must weather a series of challenges, ranging from strategic and cultural to financial and technological. This course focuses on understanding and solving the heterogeneous challenges that can arise in the practical implementation of a service design concept, including:

  • Technology feasibility of the service design
  • Cultural issues in implementation
  • Implementation methodology
  • Corporate strategy in the context of service implementation
  • Risk management and compliance
  • The interplay between product market and capital market cycles
  • Service implementation success metrics




Last updated:

January 10, 2017