The School of Information is UC Berkeley’s newest professional school. Located in the center of campus, the I School is a graduate research and education community committed to expanding access to information and to improving its usability, reliability, and credibility while preserving security and privacy.
The School of Information's courses bridge the disciplines of information and computer science, design, social sciences, management, law, and policy. We welcome interest in our graduate-level Information classes from current UC Berkeley graduate and undergraduate students and community members. More information about signing up for classes.
Tourism, Peer Production, and Location-Based Service Design
Eric C. Kansa, Erik Wilde, "Tourism, Peer Production, and Location-Based Service Design," vol. 2, pp.629-636, 2008 IEEE International Conference on Services Computing Vol. 2, 2008
This paper describes characteristics of information and service design by exploring the needs and motivations of tourists. Tourists are expected to be important and demanding users of location-based services. They will need customized means to filter their experience of destinations, as well as ways to meaningfully participate in the creation of narratives and histories about different places. Mobile technologies will also allow tourists to be more discriminating in their patronage of different service offerings, especially as they gain greater knowledge of so-called "backstage" processes. These demanding needs will require choreography between services offered by many different commercial, cultural, educational, and community providers. The paper suggests approaches to deliver tourist location-based services based on low barrier of entry principles of web architecture. The paper concludes with a discussion on how the erosion of backstage/front-stage distinctions in service systems impacts service innovation.