Innovation in Services Conference: The Service of Healthcare
Healthcare is a service industry, but one that is strained to the breaking point in many countries due to financial, demographic, political, operational, clinical, and market pressures, among others. These pressures result in a number of undesirable consequences and challenges that impact the ability to deliver effective care and health services. The impact of health service delivery can be felt at the level of societies and governments, institutions and at the level of individuals, and there is no shortage of targets for technological and service approaches to improve the Service of healthcare.
This conference asks the deceptively simple question “How can we improve the Service of healthcare?” This topic will be examined from a variety of viewpoints including the emerging field of services science, engineering, management, and the field of health services research. Specifically, we ask “What set of incentives, decision-making structures, skills and information lead healthcare stakeholders to identify and solve problems for their customers?” We look forward to the contributions, perspectives and advances of the conference participants in the innovative design, implementation, evaluation, and scalability of solutions for improving the service of healthcare for its stakeholders.