Blue Smoke, No Mirrors: Confessions of an Information User
Much of the information that professionals (and professional advisors) deploy to shape and deliver their service offerings suffers from defects in orientation, focus, and framing, as well as from sloth. This "report from the front lines" takes a frustrated user's eye view of these problems, explores their roots and their consequences, and reflects on the research agenda needed to help set things right.
Alan M. Kantrow is a senior partner and the Chief Content Officer of Monitor Group, a closely-linked global family of content-driven and competitiveness-focused professional services firms, as well as the Dean of Faculty of Monitor University. Previously, he was for a decade Monitor’s Chief Knowledge Officer. At present, he is also a member of the Board of Advisors of the firm’s Monitor Technology and eMonitor business units – the former, a network of external scientific and technical experts; the latter, a designer and developer of both content and delivery platforms for on-line learning, knowledge management, professional development, and real-time performance support. Alan holds a Ph.D. from Harvard University in the History of American Civilization, where he was a Whiting Fellow in the Humanities, and an A.B. from Harvard College in Anthropology (summa cum laude), where he was a Phi Beta Kappa.