Student Services Advisor

This position has been filled.


This position involves a wide range of student services duties and responsibilities for an academic department/school/college or organization. Provides assistance to the dean/chair, faculty, and students in academic advising, recruitment, admissions, financial aid, the evaluation and awarding of fellowships and block grant funds, student orientation and events, career counseling, and related programs.

This is a one-year contract position. Contract positions may be extended based on operational demand.

The first review date for this job is March 3, 2017.

Responsibilities

50% – Academic Advising: Applying professional Student Services concepts, provides a full range of student services to graduate students in programs at the School of Information. Delivers advice and assistance to students on academic and degree progress, major requirements, and course selection, schedule, and sequencing. Serves as the first point of contact for student advising through walk-in and scheduled appointments, email, phone, and video conferencing as relevant. Assists students with identifying, navigating, and accessing student resources and campus services. Helps provide traditional campus resources and services to nontraditional students in online master’s programs.

15% – Campus Communication: Monitors enrollment and prepares materials advertising courses with available seats to appropriate student populations across campus in order to maximize enrollment; publicizes graduate certificate programs available at the School of Information to students in other campus departments; creates fliers, brochures, and other internal marketing materials to colleagues in other departments and campus units for distribution among current students. Produces and develops short videos promoting courses or certificate programs as needed. Maintains excellent communication with colleagues in other departments and campus .

10% – Student Government Support: Develops new student government initiatives and maintains relationships with student government. Facilitates recruitment for MIDS student representatives three times per year; coordinates Student Affairs staff and student representatives from all School of Information graduate programs; maintains and develops an online presence for student organizations.

10% – Financial Aid: Participates in the processing, evaluation, and awarding of student fellowships, grants, and other awards; advises students on financial aid options.

10% – Events: Plans and implements student-related events and activities in coordination with student leadership and external relations staff as needed.

5% – Development: Develop and participate in staff development, including working on special programs as assigned, attending classes which will enhance expertise in job areas, serve on departmental and campus-wide committees as appropriate, and participate in activities that enhance the campus community and/or larger community to further University service.

Required Qualifications

  • Knowledge of advising and counseling techniques.

  • Interpersonal skills. Multicultural competencies; ability to work with diverse populations.

  • Skills in service orientation, active listening, critical thinking.

  • Ability in problem identification, reasoning.

  • Ability to multi-task, verbal communication, written communication, organization.

Preferred Qualifications

  • Bachelor’s degree in related area and/or equivalent experience/training.

  • Knowledge of university-specific computer application programs and pertinent databases.

  • Knowledge of university processes and procedures.

  • Understanding of university rules and regulations.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities.  Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.­

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Salary & Benefits

For information on the comprehensive benefits package offered by the University visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.

Contract positions are eligible to participate in the health and welfare programs offered by UC Berkeley.

The hourly salary range designated for this position is $19.25 – $29.36. Starting salary will be commensurate with experience.


How to Apply

You may also go to jobs.berkeley.edu and search for position #22855.

Please submit your cover letter and resume as a single attachment when applying.


About Berkeley

The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic, and social value in California, the United States, and the world. Berkeley’s culture of openness, freedom and acceptance — academic and artistic, political and cultural — make it a very special place for students, faculty, and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

About the School of Information

The School of Information is UC Berkeley’s newest professional school. Located in the center of campus, the I School is a graduate research and education community committed to expanding access to information and to improving its usability, reliability, and credibility while preserving security and privacy. This requires the insights of scholars from diverse fields — information and computer science, design, social sciences, management, law, and policy.

Roughly 120 graduate students and two dozen faculty members are based on campus, in UC Berkeley’s historic South Hall, with another 350 students online. Together they form a multi-disciplinary collective of scholars and practitioners.

The I School offers two professional master’s degrees and an academic doctoral degree. Our MIMS program trains students for careers as information professionals and emphasizes small classes and project-based learning. Our MIDS program trains data scientists to manage and analyze the coming onslaught of big data, in a unique high-touch online degree. Our Ph.D. program equips scholars to develop solutions and shape policies that influence how people seek, use, and share information.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

For the complete University of California nondiscrimination and affirmative action policy see http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct

Last updated: April 9, 2025