Focus: Information-intensive systems and services, semantic standards, information policy, business innovation and entrepreneurship
What is the intellectual intersection of computer science and library science? I think it is The Discipline of Organizing and am leading a multi-disciplinary and multi-university effort to write a book about it. As a side effect I am now interested in new techniques for creating ebooks and making them dynamically customizable for different disciplines and universities.
Other research involves methods and tools for the design, development, and deployment of information-intensive applications and services. I’m especially interested in approaches that span the traditional divide between "front-stage" design techniques and "back-stage" ones, since the "user experience" in many cases depends on information that comes from the back stage. How and when can information substitute for interaction? In general, I am intrigued by the evolution of “services science,” a new, interdisciplinary field that combines social science, business, and engineering knowledge needed for organizations to succeed in the shift to the service and information-based economy.
Affiliated Faculty Member, UC Berkeley Program in Cognitive Science
B.A., Experimental Psychology, Stanford University, 1974
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Office: 313 South Hall
Telephone: (510) 643-2754