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Understanding and Designing for Intermediated Information Tasks in India
Tapan S. Parikh and Kaushik Ghosh, "Understanding and Designing for Intermediated Information Tasks in India", IEEE Pervasive Computing, Vol. 5, No. 2, pp. 32-39 (April-June 2006)
Computing in India is usually a multiuser experience. Poor people might only rarely physically access a computing device. Most often, they interact with information resources via a proxy, an empowered user with the required access rights and skills. A taxonomy of interaction scenarios shows a continuum of intermediation--the degree to which such secondary users directly access the user interface. This work demonstrates the importance of considering both primary and secondary users when addressing intermediated interaction scenarios in India and elsewhere in the developing world.