Operational Management of an Information Service Company
This talk discusses how traditional approaches to run an information service company need to be enhanced. Running an information service requires new skills and definitions when looking at the traditional four components: financial, customers, products/services, innovation and talents management. This talk also touches on the need for new knowledge and training for the workforce from all disciplines such as PR/marketing, engineering, sales, service delivery, etc. to support an information service company.
With over twenty five years of system software management, consulting and entrepreneur experience, Ly currently serves as chief executive officer and founder of Mobiscale. Prior to Mobiscale, she was CEO at Bluekey Services Inc. and Turbolinux Inc., SVP at Cray Inc., COO at Onscreen24, CTO at Vtel corp., and held other senior management roles at Apple Computer Inc. and Wang Laboratories, Inc. She was a venture advisor to IDG VN, a venture fund investing in Vietnam and a director of VSVN. She is a co-inventor of ten granted patents. Ly received a B.A. in Mathematics, an M.S. in Information Systems from Boston University, a Presidential/Key Executive M.B.A. from Pepperdine University, and is currently enrolled in the Human and Organization Systems Ph.D program with Fielding Graduate University.