Course Description

Three hours of lecture per week. An introduction to services science — a new, interdisciplinary field that combines social science, business, and engineering knowledge needed for organizations (private, public, or nonprofit) to succeed in the shift to the service and information-based economy. A survey of (1) the historical, economic, and theoretical foundations of the rise of the service economy, (2) the analysis and design of services, (3) the technology and implementation of services, and (4) the delivery of services.

Catalog type: General
Units: 3
MOT type: Related
Prerequisites: None

Course History

Fall 2007  |   Instructor(s): Glushko / Saxenian   |  Website

Fall 2006  |   Instructor(s): Glushko / Saxenian   |  Website