Feb 12, 2010

Deirdre Mulligan Discusses Google Buzz's Privacy Debacle

From The New York Times

Critics Say Google Invades Privacy With New Service

By Miguel Helft

When Google introduced Buzz — its answer to Facebook and Twitter — it hoped to get the service off to a fast start. New users of Buzz, which was added to Gmail on Tuesday, found themselves with a ready-made network of friends automatically selected by the company based on the people that each user communicated with most frequently through Google’s e-mail and chat services.

But what Google viewed as an obvious shortcut stirred up a beehive of angry critics. Many users bristled at what they considered an invasion of privacy, and they faulted the company for failing to ask permission before sharing a person’s Buzz contacts with a broad audience. For the last three days, Google has faced a firestorm of criticism on blogs and Web sites, and it has already been forced to alter some features of the service....

Some privacy experts said that Google had made matters worse by making it difficult for people to hide their lists of Buzz contacts after they realized that those lists had been made public. Some users assumed that they could simply turn off the Buzz service, but that proved inadequate.

“You want to have a simple rollback mechanism, so once things are not what you expected them to be, you can get out quickly and not have to play a game of Whack-a-Mole,” said Deirdre Mulligan, a privacy expert and assistant professor at the School of Information at the University of California, Berkeley.

Google said it was planning to address that issue soon....

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Last updated:

October 7, 2016